Customer Care - Customer Care TheFork Employee Review

Positives include the flexibility of the role, some genuinely supportive colleagues, and the opportunity to work with hospitality businesses across the UK.

The role itself had potential, and the product is strong, but the experience was overshadowed by poor leadership within the Rest of UK team. The team lead came across as rude, abrupt, and lacking basic people management skills. Communication often felt dismissive rather than supportive, and there was little effort made to motivate or develop staff. Instead of constructive leadership, interactions frequently created unnecessary pressure and negativity. There was a clear lack of professionalism in how concerns were handled, with minimal empathy or understanding towards the team. Morale suffered because support from management was inconsistent, and feedback was often delivered in an unhelpful way. Targets were heavily pushed, but without the structure, guidance, or leadership needed to help the team succeed properly. Staff were expected to deal with high workloads and difficult situations while receiving very little meaningful support in return.

Nice place to work, great values

No growt in my job profile