Okay, but a lot of pressure on Multitasking - Customer Success Representative TherapyNotes Employee Review

3.0
Sep 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Office is nice and good benefits

Cons

A lot of pressure to multitask due to taking incoming calls and having to send follow up emails immediately. No real break in between calls to fully focus on just the one customer

Explore other reviews about TherapyNotes

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits start after 60 days. The full amount of your PTO is given up front after 60 days. The new employee training is the absolute best out of any organization ive ever worked for. Managers and team leads are always available and respond quickly

Cons

There isnt really a clearly defined attendance policy.

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve had a very positive experience working here. Management makes employees feel valued and appreciated, which has stood out to me compared to other companies I’ve worked for. The company also offers an excellent work-life balance, and the pay is decent. Overall, it is a rewarding and supportive place to work.

Cons

No major cons from my experience. There can be occasional busy periods, but the overall work environment and support from management have been positive.

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