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Thompson Child & Family Focus

Engaged Employer

I worked here so that you do not have to - Residential Care Specialist Thompson Child & Family Focus Employee Review

1.0
Sep 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Like other staff has mentioned on this forum, the kids are great they do often have challenging behaviors but that is expected, the kids will feed off of the staff most of the time so if RCS are using their background and working as trauma informed professionals, the days will go smooth. Making a difference in the childrens lives is the biggest pro to this job. The cottage therapist at select cottages are amazing and the recreational therapy program is doing their absolute best with what they have!

Cons

Thompson always excuses being understaffed, yet none of the prospective staff (okay, one) has yet to make it out of training in the six long months I have worked here. This place is sketchy in their practices and could not care less about their employees and, quite honestly, the children as well. The other RCS are amazing, but the supervisors, CEO, and COO could be more responsive and helpful (instead of responding "why did you copy me in this email". Supervisors spend less time in the cottages than they should to know what is happening. RCS has been made to stay past their scheduled time because the supervisor did not set a schedule (or put people on who explained they could not work already). Staff is always out of ratio, making it impossible to follow any restraint protocol, and the AWOL risk of children is very high due to there needing to be something for the kids to do and a lack of resources being given to them. You will be expected to stay late past your scheduled time and written up if you leave if staff is out of ratio (1:3). You have to find your coverage to use your PTO, or it will be denied (but how do you do this when they are understaffed), no lunch breaks for 12-hour shifts (not going to get food either), no 15 minutes breaks and no mental health days (which is a lot when you are breaking up fights every day). Honestly, I could go on and on. Staff are complacent as the system is so bad that no one can fix it without profound changes (like start all over). Also, you have to work EVERY SINGLE WEEKEND. (Su, M, T, W or W, Th, F, Sat) every other Wednesday.

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Thompson Child & Family Focus Response
1y
Thank you for sharing your experience. We’re glad you recognize the positive impact our staff and programs have on the children. We also take your concerns seriously, particularly around staffing, scheduling, and support. We know there’s work to be done and your feedback is valuable. Again, thank you for sharing your concerns but also sharing your experiences in making a positive change in children's lives.

Explore other reviews about Thompson Child & Family Focus

5.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Thompson foster care program continues to expand and has a significant positive impact for many children. Thompson provides professional leadership, excellent support, innovative high quality training, dedicated staff and exceptional foster parents.

Cons

Thompson is actively recruiting new foster parents and might benefit from a recruitment/marketing specialist for the eastern region of North Carolina.

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Thompson Child & Family Focus Response
11mo
Thank you for your thoughtful feedback and for recognizing the continued growth and impact of our foster care program. We’re proud of the dedication shown by our staff, leadership, and foster parents, and we’re glad to hear that the training and support have stood out in your experience. Insight like yours helps us grow stronger as an organization. Thank you for the important role you play in helping us serve children and families.
3.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and always interesting

Cons

Can be chaotic and lack of support staff

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