Sold on a different job that didn't exist - Senior Customer Success Manager ThoughtSpot Employee Review

To start, onboarding was a disaster. My laptop was delivered a day after my first day, I had no access to core systems, and was placed on technical training with customers and partners which prevents the ability of employees to dive deeper into more specific use cases. Second, the department I was in was a total dumpster fire. No tiering of customers, no tiering of internal employees (senior v standard), and no minimum thresholds for customers to qualify for CSM coverage. I quickly learned I was paid so well because the technology often didn't work properly. Third, internal resources were spread across multiple applications, were often outdated, and the admins of the content were no longer at the company. Often times I was advising customers on outdated documentation. Fourth, turnover is incredibly high at every level. I knew of 2 senior leaders who left within 12 months of being hired due to the high disfunction and lack of direction from senior leadership. Fifth, leadership is close-minded to input and advice from individuals even though they preach "selfless excellence." I provided multiple solutions to help the internal team be more efficient and yet I was turned away and told that "it was in the works." Lastly, the company has no culture. Leaders in my department were uninspiring, unsupportive, and unreliable in setting up individual contributors for success. Whenever I asked for help, I was often given a half-assed answer and no real solution.