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      Oh How The Mighty Have Fallen - Customer Success Architect ThoughtSpot Employee Review

      1.0
      Dec 28, 2024
      Customer success architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      At its core, the product is brilliant in bringing BI and data to the masses who don't need to know SQL or complicated visualization tools. When I worked there, it was so easy to get the product adopted to very happy customers. We saw amazing growth and they were amazing times to be at ThoughtSpot.

      Cons

      With the switch to Cloud and bring your own storage, along with the integration of Mode, the platform has lost some speed and gained complexities. And ThoughtSpot did best as an adjunct BI tool focused on speed and ease of use which are challenged by the prior two changes.

      Explore other reviews about ThoughtSpot

      5.0
      Apr 24, 2026
      Finance director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company going through hyper growth. Ability to change with market conditions. Company is building a culture based on values, commitment to success and it's employees. -Free lunch in office!!

      Cons

      As with any startup, there is a lot to do!! However, we have challenging and exciting opportunities to help customer solve their problems

      avatar
      ThoughtSpot Response
      1mo
      Hearing this from someone in Finance, where the work is demanding and the margin for error is small, genuinely means a lot. The fact that you're experiencing the culture as values-driven and not just values-stated is exactly what we're working hard to build. The pace is real and so is the opportunity, and we're glad that combination is landing as energizing rather than exhausting. Thanks for taking the time to share this.
      2.0
      Jun 17, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - good team members and peers in mid-senior management - flexible time off (sort of) - amazing product - great tools for building with AI

      Cons

      - burnout culture: "intensity" is a core value that plays out as burning people out, We've lost some good people over this. - when execs ask for feedback, and people are honest, they gaslight the folks giving feedback to minimize and dismiss the issues raised. - the week between Christmas and New Year's used to be company wide time off. Now it has to be approved by management. There were clearly some executives who wanted this to happen because they couldn't stand giving the whole team time off at once. See burnout comment above. - impulsive and reactive CEO. Fire drills every week that derail current projects. Downstream, we get harpooned by our direct C-level for not meeting deadlines. Other items have to be deprioritized in order to accommodate his urgent requests; there's no way around this.

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