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      Toast Inc

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      Toast Inc reviews

      Want to be strategic but has no idea how to be - Senior Manager Toast Inc Employee Review

      2.0
      Dec 7, 2025
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great folks to work with. Aspirations worthy of the work.

      Cons

      Paying for customer support but expecting experienced tech support. Tactical people inexperienced at strategy running strategy… and it shows. Hyper focused on any reductions - I had a VP grill me over a .03 drop in CSAT… still above goal mind you… and hadn’t been above CSAT until my arrival and work. Multiple departments launched BPOs without proper support or direction. This stretched May responsible so thin. So in short… poor planning, wrong people in key roles, and the solution is to “restructure” (layoff/fire) then just hire consultants to tell them how to structure all over again. Also.. there is too much faith in those who bring Amazonian experience. So many Amazonians have great experience. Unsure the man you have from Amazon now is truthful about him biting more off than he can chew.

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      5.0
      Jun 10, 2026
      Strategic account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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