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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      Mature product, immature team - Software Engineer Toast Inc Employee Review

      1.0
      Apr 3, 2018
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Perks of a startup: Free food and beer. Poker nights. Company outings. Etc. Nice open offices with good lighting. Plenty of quiet rooms as well. Upper management actively seeks feedback about the company and tries to communicate on a regular basis.

      Cons

      The engineering team is always under the gun with tight deadlines. The reason for this is that the code base for the product has grown piecemeal, and progress towards refactoring into manageable components has stalled over and over. Code releases are a headache as every team ends up pushing new features into the same code base at the same time to make the cutoff for checkins, only for conflicts to arise as commits conflict. There's a strange lack of autonomy when it comes to developing features - every project has to be signed off by an architect or team lead, who happen to be the original developers of the product. Management may solicit feedback, but won't act on suggestions for the engineering team. Upper management seems at a lost how to deal with the lack of productivity within the group. If you're not committed to working nights and weekends, expect your review to reflex you may not be a "culture" fit.

      avatar
      Toast Inc Response
      8y
      Thank you for your input. Part of our challenge is exactly what you describe, and we are doing several things to improve the situation. With significant growth in our customer base and scale, the only 5 year old product is being stressed in ways that could not have been anticipated just a few years ago. That is why we launched the V2020 project over a year ago to address refactoring and completing our move to a micro-services architecture which will allow more autonomous and continuous deployments. We increased the team size on that project in January. At the same time we have been addressing the needs of new customers, new features, reducing the defect count and improving product performance. During the last year we have hired a significant number of awesome & talented teammates who are helping drive us towards a better architecture, code base and automated test environment while keeping customers delighted with our product. Hugh

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      1w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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