Fast paced, customer (restaurant) focused - Operations Toast Inc Employee Review

5.0
May 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Fast-paced quickly growing company means there's never a dull moment! Lots of exciting work to be done, challenges to tackle and problems to solve. Toast truly lives by it's " no ego" value. Founders and upper management are approachable, available and willing to get their hands dirty. There's very limited hierarchy here, which is refreshing! Many people come from hospitality industry backgrounds and are very passionate about improving the restaurant industry.

Cons

Scaling quickly and can, at times, feel chaotic. Many tasks come at you at once and it can be difficult to prioritize. Because Toast moves quickly, sometimes new programs and processes are not rolled out/executed as well as you'd expect for a company of this size. Not a good place for someone who wants a 9-5 M-F work week. Most departments have flexibility surrounding hours and working from home, but in return, you need to be ok with your work/life balance tilting more towards the work side.

Explore other reviews about Toast Inc

5.0
Mar 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

WFH, Benefits, Good Coworkers, Office is nice,room to grow!

Cons

Not much, but raises are not the best unless you get promoted.

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Toast Inc Response
3mo
We’re delighted to know you’re enjoying your time at Toast. Thank you for sharing your review!
2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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