The best company to begin your sales career! - Sales Associate Toast Inc Employee Review

5.0
Jul 30, 2019
Recommend
CEO approval
Business Outlook

Pros

I started my sales career at Toast 6 months after graduating from college and I couldn't have picked a better company. I am most grateful for the effort Toast makes in helping entry-level employees grow their careers - helping us develop key, lasting, and transferable sales qualities. As a Sales Associate (SA), you are given all the tools and resources to succeed. Your direct manager, Sales Enablement and senior players are all here to refine your skills. I cannot speak highly enough of the opportunities for career progression at Toast. If you perform, show you are a hard worker, and have the fire in your belly to advance, there will always be opportunities for promotions. This past week, after being 120% over quota for 6 months, 40 of us were rewarded with a 4-day, all expenses paid vacation to Iceland. Talk about motivation to perform! This trip was planned to a tee and all 40 of us had the time of our lives exploring a country and city that most of us had never been too. Thank you Toast.

Cons

Due to Toast growing so rapidly, the first 2 months I was here the commission plan was very unclear. At the moment it was frustrating, but senior management continued to be transparent as they worked out final details, and 7 months later nobody on the sales floor would have a bad thing to say about our commission structure.

Explore other reviews about Toast Inc

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
3w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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