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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      Work/Life Balance is a lie at Toast - Onboarding Consultant Toast Inc Employee Review

      1.0
      Mar 11, 2021
      Onboarding consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The diversity and culture at Toast is something to be celebrated.

      Cons

      The diversity and culture is a coverup for a joke of a structure. The Onboarding team is a total nightmare and leadership does not care. This is not just sour grapes from a former employee. Top talent is leaving left and right because we were completely overworked and as it turns out very underpaid. They preach work/life balance but they do not believe it at all. The numbers you have to make every month make it impossible to work a regular schedule. Even though leadership was told many times, they just ignored it and acted like it wasn’t an issue and continue to pile on work. It was probably the worst place I’ve worked.

      avatar
      Toast Inc Response
      5y
      Thank you for this feedback. This review was tough to read, and I'm sorry this was your experience. Since COVID hit, we have been on a journey of recovery, and part of that was working on our staffing levels across the team. We know through our engagement surveys and feedback our employees share via our All Hands calls that we still have work to do in order to get workloads right and to make sure our teams across CS are set up for success. Please know that I am listening and am actively working with our People team to address the issues that our Toasters escalate to us. I sincerely appreciate the contributions you made at Toast during your tenure with us. Thank you again for taking the time to share this feedback. Emmanuelle Skala, SVP, Customer Success

      Explore other reviews about Toast Inc

      5.0
      Jun 10, 2026
      Strategic account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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