Worst place I’ve ever worked at. - Sales Representative Toast Inc Employee Review

1.0
May 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Toast has a decent reputation around Boston. Use that to get a job somewhere else.

Cons

Good luck taking time off because your monthly quota is so high you often have to work on the weekends just to hit goal. If you don’t work weekends prepare to work 10 hour days to be successful. What’s the work like? We would commonly joke about jumping out windows or getting hit by the T to avoid work. You’re glorified scheduler. You rip about 70-100 calls a day and around 20-30 emails. There’s a slack channel where people post the worst calls of them either getting screamed at by restaurant owners or just flat out funny calls. The funny calls, at least, provided an extra molecule of dopamine amid the day to day misery. The biggest joke of all was getting promoted from SA to AE. How they structure compensation from SA to AE is so laughable you have to give a round of applause to sales leadership and sales operations for clowning you into grinding a year and a half of your life for a promotion that changes your title. On a more serious note, I knew a lot of individuals there who struggled with mental health issues. The nature of the work will amplify any existing anxiety or depression issues you already have. Understand that before signing the dotted line. No one is forcing you to work here.

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Toast Inc Response
4y
This was an incredibly difficult review to read, and certainly not the type of experience we want for any of our Toasters. You've mentioned a lot of concerns here that would be better to discuss live. I do, however, want to highlight the ways that we support employee wellbeing. We offer an employee resource group, online support, and access to resources to ensure that employees feel supported mentally, physically, and emotionally. I cannot stress how seriously we take mental health here at Toast, and again, I would love to have a follow up conversation. Please reach out. - Joe Starzec, VP of Sales

Explore other reviews about Toast Inc

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
1w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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