Bait and Switch - Account Executive Toast Inc Employee Review

3.0
Apr 6, 2022
Recommend
CEO approval
Business Outlook

Pros

The product! Its exciting to represent the top rated restaurant technology platform in the market and the ability to create a high ACV with Toast's new product launches backed by their commitment to continuously innovate for the industry. Overall, the product is pretty easy to sell once you have a BANT lead. Coworkers are mostly helpful, supportive and talented sales reps.

Cons

Sales management can be negative, immature and unprofessional. They seem to not care about you at all, you are only a number to them. They will constantly find ways to "push back" or find something "wrong" and you are to NEVER challenge them back. Management doesn't seem to understand the depths of sales reporting, they will look at a Looker report and criticize you without fully understanding it themselves. Your territory will define your success, a common recipe of successful reps is that they were one of the first reps in their territory or at Toast. The TAM is basically a guess derived from a Yelp search and does not take into consideration MUOs, ROE, Live Customers or Mid Market leads. Beware of their unlimited PTO, its prohibited to take any days off the last week of any month and they will make you feel guilty for requests. There are plenty of unrealistic expectations, for example: management believes that cold prospecting will result in a 30-day close. The work/life balance of this job is difficult to mange, you will be expected each week to heavily prospect (with no prospecting tools), demo, close, attend 3-4 hours of internal meetings, be in the field, attend in-person meetings, perform hours of admin, follow up and Salesforce work, AND help customers navigate their support and implementation issues. You can easily work a 12 hour day.

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Toast Inc Response
4y
Thank you for sharing this feedback with me. Since your review indicates that you're a current employee, I am hopeful that we can use this reviews as an opportunity to have a more detailed conversation. We take employee development very seriously at Toast, and a big piece of that is ensuring that managers are equipped to empower and motivate their teams. To best do this, we offer managerial training programs and resources, and provide Toasters with regular opportunities to provide feedback. I would encourage you to reach out to me or your people success partner to set up some time to discuss this further. - Joe Starzec, VP of Sales

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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