Wants to be one of the big guys but still has start-up mentality - Anonymous employee Toast Inc Employee Review

When I first started at Toast, I bragged to people about how fantastic the corporate culture was. To some extent that's still true, but now it seems that culture is declining. We used to have monthly "one team" meetings and they used to allow anonymous questions and comments. Now the meetings are quarterly, which is fine, but they eliminated the anonymous feature for questions. This has led to the questions/comments mostly just being cheerleading the SLT. It has eliminated honest feedback from people who may not feel comfortable sharing ideas without the safety of anonymity. I know they taut that there are many avenues and that there is never any repurcussions, but we all know that even with the best of intentions, there are ALWAYS repurcussions even if it's just subconscious bias. From the top down there is a SIGNIFICANT lack of organization in terms of esnuring that we truly are One Team. Many projects end up with people working in silos unaware that others are working on the exact same issues. Toast continues to go after expansion opportunities without having current processes buttoned down and running smoothly. Unless you are presenting some new, shiny geegaw that we can sell our customers or otherwise monetize, if you try to raise an issue you get told to be "more commercial". And heaven forbid you try to raise concerns with anyone's new pet project!