Micromanagement, Nothing Is Streamlined, and So Much More - Sr. Manager Partnership Toast Inc Employee Review

2.0
Sep 2, 2023
Recommend
CEO approval
Business Outlook

Pros

DEI groups, lots of benefits, salary

Cons

Every department uses different software, so the right hand doesn't know what the left is doing. Data is everywhere, it's not a good thing. People utilize it to fit their narrative in order to be seen as experts and meet their OKR's instead of being given the time needed to get the full picture, especially if it shows Toast in a positive light. No identified user accessibility requirements tied to position level, so you're left fighting for access. Legacy employees voices hold so much weight and respect that new employees are assumed to be the ones in the wrong. Different company standards for new employees in comparison to standards set by department. Death by meetings that could have been emails and interrupt time to actually complete work.

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Toast Inc Response
2y
Thank you for taking the time to leave this review and for your time at Toast. I am sorry that you were met with some obstacles when you worked here. I will share this valuable feedback with the team. Best of luck to you in your future endeavors. - Keith Corbin, Senior Director, Business Development

Explore other reviews about Toast Inc

5.0
Jul 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love working at Toast! Leadership treats you as humans.

Cons

Wish contractors had more opportunities to convert.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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