Slow, but Steady Decline as a Great Place to Work - Product Manager Toast Inc Employee Review

3.0
May 22, 2024
Recommend
CEO approval
Business Outlook

Pros

- unlimited PTO employees can truly use freely - many incredible, intelligent coworkers - ability to work from home full-time - amazing mission and genuine shared passion for restaurants/food - company culture was incredible years ago when I started

Cons

- team goals are shockingly unclear and any established clarity is lost to to change whenever a new senior/leadership position comes on board - benefits started to be continuously cut or reduced in 2024 - management was disrespectful constantly skipping or cancelling 1-1s - company not very data-driven - despite many direct, thoughtful, and constructive attempts to clarify job performance expectations, I never received clarity around short-term performance standards, annual performance standards, or any clear steps or competencies required for promotion - company cut of 10% of its staff (550 employees) in February to benefit the bottom line on the SAME day as their earnings report and announcement of a stock buy back program.... - job security

Explore other reviews about Toast Inc

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
2w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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