Must have a thick skin to stay - Product Toast Inc Employee Review

2.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance Some wonderful coworkers and very bright people Interesting problem space

Cons

Leadership, especially senior, is impossible to please. Top down orders are given with little insight to the actual work and problems to be solved. Middle management runs around at the whim of senior management, dismantling teams roadmaps every couple months, and then asking why things aren’t done, done quicker, or done differently. It’s impossible to succeed when there is ever changing guidance on what should be worked on. Many talented people leave due to this. Clear favoritism by management - very cutthroat environment - finger pointing, shifting blame. It is too bad, because the majority of people are great to work with and just want to do their jobs well, and the minority is ruining the rest of our work lives.

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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