No attrition. No feedback. - Manager Topgolf Employee Review

4.0
Apr 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Fun, fast paced, good benefits

Cons

Topgolf claims that they love to promote from within. However, they leave high level positions vacant for months on end - Executive Chef, Director of Instruction, Hospitality Manager, and more, while there are people within Topgolf qualified and eager for the growth opportunity passed up, or not even allowed to interview. Very little feedback or guidance is given, if any, to people who want to be promoted. And no valid reasons on why they aren't promoted. However, they'll promote bartenders and bayhosts to Hospitality Managers, who don't come near meeting the "5 years restauraunt management experience" required (too many times to count this has happened.) Long hours, little to no recognition for excellent work. Low workplace morale - due to everyone overworked, and sooo many people quitting for better pay, or better opportunities.

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Topgolf Response
9y
Hello, Thank you for the honest feedback. We are surprised to hear that your experience and involvement at Topgolf does not reflect the culture, and family values we are so passionate about. Make no mistake, Topgolf takes great pride around the development of our internal Associates. We are constantly guiding, coaching, and evolving all levels of Associates to become strong leaders. We thank you for your advice to management, and please reach out further to our HR team. Topgolf always looks out for the well-being of our Associates, and are empowered to make things right for everyone!

Explore other reviews about Topgolf

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

good work environment, was able to move up in the ladder. I started at guest services/food runner to food runner shift lead to platinum host to caddie and moved up to bay host.

Cons

bad with making sure you have time off approved.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Free golf, Flexible schedule, Good discounts on food.

Cons

What can I say? Horrible management, favoritism when it comes to scheduling and low team moral. For a place that preaches about culture and inclusion, there is literally zero. The effort most people put in is as useful as a cardboard cutout. Hard work is truly not valued and I would never recommend someone apply here. The company as a whole doesn't reward the people running the business and it shows by how they penny pinch the people on the front line who work for every dollar they make. Almost every month I would dread pre-shift meetings because we would learn about another way "it was better for us" when in reality, it was removing our opportunity to make tips and hiking up prices for guests. Also the way events were set up never benefited bayhosts, if it is positioned as a "luxury" experience autograt should be included so that all the work that goes into that experience before, during and after is seen. Overall stay away.

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