management and tip pool are a joke - Bartender Topgolf Employee Review

1.0
Jan 2, 2013
Recommend
CEO approval
Business Outlook

Pros

meeting lots of people, very nice building and fun golf game.

Cons

-nobody understands or likes the tip pool. each person makes like 5x what they end up getting tipped out. tips are given as cash in envelopes with name and date several days later. nobody knows how much total tips are really being turned into management and divided up. everything is secret between managers and employees are fired if they ask too many questions about tip pool to understand it better. -management is inexperienced and rude and takes 30 minutes to find one to address issues. -schedules are sometimes made day of work or changed more than once in a week. -we are not allowed to take breaks or eat if busy even though employee handbook says we can. -a lot of new people being hired are unhappy and have no clue what to do so we have to train them ourselves -lots of people not working because they believe they will get same amount as someone who is working harder.

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Topgolf Response
13y
We were saddened to read your comments and want to assure you that TopGolf is committed to being a top place to work. Associates are certainly entitled to breaks, proper training, and to understanding their pay and tips. If you feel these things are not occurring, please contact HR to discuss your concerns.

Explore other reviews about Topgolf

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

good work environment, was able to move up in the ladder. I started at guest services/food runner to food runner shift lead to platinum host to caddie and moved up to bay host.

Cons

bad with making sure you have time off approved.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Free golf, Flexible schedule, Good discounts on food.

Cons

What can I say? Horrible management, favoritism when it comes to scheduling and low team moral. For a place that preaches about culture and inclusion, there is literally zero. The effort most people put in is as useful as a cardboard cutout. Hard work is truly not valued and I would never recommend someone apply here. The company as a whole doesn't reward the people running the business and it shows by how they penny pinch the people on the front line who work for every dollar they make. Almost every month I would dread pre-shift meetings because we would learn about another way "it was better for us" when in reality, it was removing our opportunity to make tips and hiking up prices for guests. Also the way events were set up never benefited bayhosts, if it is positioned as a "luxury" experience autograt should be included so that all the work that goes into that experience before, during and after is seen. Overall stay away.

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