Great company with poor management - Care Giver Touchmark Employee Review

2.0
Jun 21, 2017
Recommend
CEO approval
Business Outlook

Pros

The other coworkers and the residents definitely were the best part of the job. My coworkers and residents made the job tolerable at least.

Cons

I was at the Vancouver location and the management and directors suck. They don't care about the employees, especially the new ones. The directors definitely pick favorites for coworkers. They are always understaffed and when they ask if you can work any upcoming shifts and you're not able to, they get crabby with you and treat you with disrespect and screw up your schedule, usually taking away hours and/or making you work crap shifts. Some of the employees can be very clique-ish and will talk about you behind your back with other employees. The pay scale sucks too. I have over four years of experience as a caregiver and I made less at this job than I did with my previous job when I had less experience. I know I'm worth more than what they pay me for, and for as much as they charge the residents PER MONTH to live in that place, you'd think they would be able to pay more to their employees instead of letting all the managers and directors receive all the benefits. Maybe that's why they are so understaffed, but the management doesn't care because they aren't the ones who have to get their hands dirty.

Explore other reviews about Touchmark

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people. Fun atmosphere. great benefits

Cons

Need better parking but they do pay for my hop pass

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Touchmark Response
2w
Thank you for taking the time to share your experience. We're so glad to hear you've enjoyed working alongside great people in a fun, supportive atmosphere. Creating a workplace where team members feel valued and connected is something we care deeply about. We also appreciate your honest feedback about parking and are glad the HOP pass helps provide another convenient option. Thank you for being part of the Touchmark team!
3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

They were willing to be flexible with my scheduling especially since I was in nursing school at the time. I worked in memory care and my direct manager was understanding, and easy to work with! There were some amazing people who worked here at the time I was here. The families were very kind and I loved getting to know my residents.

Cons

There was a lot of unnecessary drama between coworkers. Some managers were hard to get along with. The job can be difficult and we were often understaffed.

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Touchmark Response
4w
Thank you for taking the time to share your experience and feedback. We’re glad to hear your direct manager provided meaningful support and flexibility during your time with us, especially while you were balancing work and nursing school. We’re also pleased that you formed strong connections with residents, families, and team members. We appreciate your candid feedback regarding communication, staffing, and workplace dynamics. Creating a supportive, collaborative environment for both residents and team members is important to us, and insights like yours help us identify opportunities to improve. We wish you all the best in your continued career journey.
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