Residents well cared for; employees are not. - Caregiver, CNA Touchmark Employee Review

2.0
Mar 14, 2018
Recommend
CEO approval
Business Outlook

Pros

All the residents care about your well being as much as theirs. Co-workers on the shift you work promote great teamwork abilities.

Cons

Management chooses favorites. Management won’t like you if you care too much, because that means you could get in there way. Was literally told by management that I was “Too helpful” when trying to get shifts covered for them, since we were so short staffed. And also told “Never to bother me again.” When my co-workers asked me to talk to management about their frustrations. Always short staffed, and are made to feel guilty if you don’t want to be there everyday. You’ll never be asked for your side of the story whether or not management was just to have a reason to be mad at you. I was personally smart enough to turn in my resignation before they could pull a reason out of thin air to fire me; like so many good employees before me. (Also, because I got a better job with better pay.)

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Touchmark Response
6y
Thank you for sharing your feedback. We appreciate hearing from those who have had a positive experience with Touchmark, and are pleased to hear how much you enjoyed working with our residents. As you know, working in teams can pose challenges. Our management team is actively working on improvements in scheduling and training to reduce turnover and negative experiences as much as possible. We appreciate you voicing your concerns, and wish you the best in your current endeavors.

Explore other reviews about Touchmark

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people. Fun atmosphere. great benefits

Cons

Need better parking but they do pay for my hop pass

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Touchmark Response
2w
Thank you for taking the time to share your experience. We're so glad to hear you've enjoyed working alongside great people in a fun, supportive atmosphere. Creating a workplace where team members feel valued and connected is something we care deeply about. We also appreciate your honest feedback about parking and are glad the HOP pass helps provide another convenient option. Thank you for being part of the Touchmark team!
3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

They were willing to be flexible with my scheduling especially since I was in nursing school at the time. I worked in memory care and my direct manager was understanding, and easy to work with! There were some amazing people who worked here at the time I was here. The families were very kind and I loved getting to know my residents.

Cons

There was a lot of unnecessary drama between coworkers. Some managers were hard to get along with. The job can be difficult and we were often understaffed.

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Touchmark Response
1mo
Thank you for taking the time to share your experience and feedback. We’re glad to hear your direct manager provided meaningful support and flexibility during your time with us, especially while you were balancing work and nursing school. We’re also pleased that you formed strong connections with residents, families, and team members. We appreciate your candid feedback regarding communication, staffing, and workplace dynamics. Creating a supportive, collaborative environment for both residents and team members is important to us, and insights like yours help us identify opportunities to improve. We wish you all the best in your continued career journey.
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