Good at first, then progressively bad - Sales Associate/Cashier Toys "R" Us Employee Review

1.0
Feb 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Very flexible schedule, and can be a fun environment sometimes. The pay is also manageable for a high school part time employee (raise every spring)

Cons

There’s so many more cons than pros. Working with costumers can be fun. However, if you get a rude costumer and try to get a manager for help, the manager will make a complete fool out of you in front of everyone and make the whole situation your fault, when they don’t understand the situation yet. Getting people to sign up for credit cards is pushed WAY to hard. Getting good metrics for the company is one thing, but if you’re having a bad day and can’t seem to get them, they will really treat you poorly. The schedule doesn’t come out until the day before the next week, this never changes, the manager is very lazy. If you’re being scheduled something that you don’t like, you can try to talk to them, but they won’t listen. If you call off for a day, the manager will forget to take you off that day and when you have to call off for the day you asked off for a head of time, they will make it your problem. Another thing with scheduling, is the manager doesn’t even keep the “off book” at the store. You have to talk to an assistant manager to get anything done around there. They treat most of the employees very unfairly and very poor. If a MANAGER doesn’t like you, they will gossip that to other employees. I would never recommend working here to any of my friends, I’m sorry.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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