No fun being Geoffrey's little helper - Anonymous employee Toys "R" Us Employee Review

2.0
Feb 28, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Retail & customer service training

Cons

No staff discounts, working over contract hours to tidy sections without being asked to do so. Difficult to get promoted, instead they often bring in new management staff which need to be trained by the junior staff. So you train them to do your job then they boss you around. Dealing with grumpy customers sucks.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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