It was fun while it lasted.... - Department Manager Toys "R" Us Employee Review

4.0
May 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Authentic 'Team' atmosphere, "Promotion from within" attitude, lots of product and professional training, interacting and playing with the kids and customers that came in to shop.

Cons

very aggressive upselling goals encouraged and enforced with misleading, borderline illegal , often harassing sales tactics. And absolutely no consideration of your time and responsibilities outside of the store. During the holidays its non stop busy from open to close , after the holidays the store is minimally staff so anything extra like seasonal resets, inventory, and community events, the staff is expected to work in addition to their 40 hr scheduled time regardless if it broken local labor laws or an employee's prior obligations outside of the job.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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