All around a good place to work. - Cashier/Customer Service Toys "R" Us Employee Review

4.0
Apr 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Most of the employees are very friendly and enjoy helping customers. There are also good opportunities for internal promotion if you are one of those people who doesn't settle for doing the bare minimum at work. Personally, I look forward to season because there's always something to do. There are also plenty of hours to pick up at this time of year.

Cons

Customers get very agitated by some of our exclusions on select sales and I have heard many say our signs are confusing. My store gets absolutely dies the first week of January until about March or April, and it can be quite boring especially if you are working the customer service desk.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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