"R" Us needs to do better - Asset Protection Specialist Toys "R" Us Employee Review

2.0
May 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers; 10% Discount, in spite of it not be useful on the products that matter, can be useful; Chill environment; great sales floor customer service; Low turn over;

Cons

I'm on the Asset Protection "team", but I'm the only person, and then they wonder why they lose so much merchandise. Something you may or may not notice from being a guest, but as an employee it drives me crazy that there doesn't seem to be any real planogram throughout the entire store. It's like they said "we have merchandise, let's put it on a shelf and make a label." There is no real home for a lot of the merchandise so it can be in one spot one day, and another spot the next day. No holiday pay The service at the front end of the store (Check lanes and Guest Service) is the slowest I've ever encountered at any retailer. The expectation is to have every customer through the checkout process in 2 minutes, but it is typical to be waiting to get to the cashier for at least 5 minutes. It's one thing to be in a busy store and have to wait in a long line for 10 minutes and another thing to be in a slow store with 2 guest ahead of you and be in line for 10 minutes. There is absolutely NO sense of urgency! There are lots of things this company needs to do better. I took this job because desperate times called for desperate measures, but I hope to be able to find something better before the end of the year..

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5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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