Supportive Team Environment - Customer Service Associate Toys "R" Us Employee Review

4.0
Sep 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Good onboarding, supportive of family issues. Your work is centered around kids and play. Management responsive to staff

Cons

Working with the public,especially around holidays. Long hours for retail, if someone fails to show for a shift, your break might be delayed or you may have to work late.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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