Pros
The customers and product line were great. I've been in retail management 25 years and the customers at TSC were the best. The values were very important when I started there in 2006 but have been shoved to the side with new senior management and explosive growth. A great investment for the short term while they are still expanding.
Cons
Loss of culture and values. I was a store manager of 4 locations over a 6 1/2 year period and watched the company go from a customer/team first approach to an "execute or be executed " regardless of whether or not it made sense. The turnover was and is astronomical. There are stores that go months without management and I feel bad for the teams when I am in buying dog food. The company could be so much better just by getting back to the basics.