Always Making Things Harder - Team Member Tractor Supply Employee Review

This company in an effort to modernize has taken many steps to increase the amount of services offered by the company without giving proper support to their floor workers. Every month seems to be a new expectation of increasing our workload despite not having the resources to do so. This is lauded as "convenience for the worker and customer" but in reality it only will make life worse for you as an employee while customers demand more and more from your ever scarce time. You will be constantly accessed via an earpiece which makes your managers able to call you at any time and will constantly chirp in your ear. This is borderline unbearable at times when several things get called and it creates a huge amount of confusion due to it only being answerable and not query-able. You cannot have it repeat itself most of the time, and it will only say it once. Good luck if a customer decided to speak over the basic store cacophony, you're now having to add to the level of volume by calling everyone on the team so they can tell you what you missed. Sales goals are arbitrary and are dialed in to such a point that the bonus you are promised at hiring will not be seen unless you work in a city based location Metrics that need to be met for customer retention, credit cards, and reward sign ups. These numbers are checked and you'll be constantly reminded of how you need more. Customer is always right attitude creates a very toxic workplace when you encounter bad customers. Management often simply caves and does close to nothing in these scenarios making you feel powerless. Corporate WILL side with customers 100% of the time. My job is considerably more difficult and complicated than it was when I started in 2019, but I see less bonuses due to the sales goals being inflated regularly to maximize shareholder profits. Oh, and expect to be quizzed by your district manager if they ever stop in. This job feels like it's highschool without any of the fun. (TSC is a multi billion dollar conglomerate who does not care about the thoughts or feelings of their employees)