Pros
Great company with AMAZING products and insane, but well-deserved customer loyalty. Pay is outstanding by retail standards (subpar when compared to other industries, though). Benefits are solidly above average when compared to other companies in a wide range of industries. Leadership knows what they're doing and has a handle on the idea of compassionate, supportive coaching of crew members vs. an old fashioned "do as I say and get back to work or you're fired" approach. So that's good for morale AND productivity. The crew is amazing. If you, as a manager, earn their respect, they'll walk through fire for you and do whatever it takes to make the customer's day, week, month, or year. Love the people I work with and the customers I serve every day.
Cons
For a Mate (manager) the hours are absolutely horrendous! Yoi will hardlt EVER see your family. The waterfall sched blows and is applied unevenly. Salary for mates is terrible--even last year's so called "raise" was just swallowed by taxes.