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      Transcom WorldWide

      Engaged Employer

      Transcom WorldWide reviews

      Good concept, fair pay, lousy phone/network/hardware systems - Customer Service Representative Transcom WorldWide Employee Review

      3.0
      Jul 25, 2012
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and supervisors, large virtual classroom network for help and support. Well maintained information on how to handle each particular call and tech support.

      Cons

      Out of date telephone, triage and network operating systems contributes to SLOW handle times and upset customers. No foreseeable update in the works and it negatively affects QA results and customer satisfaction.

      avatar
      Transcom WorldWide Response
      3y
      Thank you for your review and appreciate your feedback. It helps us make better policy decisions and work/life balance for our employees in the future.

      Explore other reviews about Transcom WorldWide

      5.0
      Apr 30, 2026
      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      great leadership and coaching opportunities. move up quickly.

      Cons

      had to work on weekends so i wish they can give us weekends off.

      1.0
      Jul 15, 2026
      Senior technical consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home and not having to sit in Atlanta traffic

      Cons

      This place is a dumpster fire. The leadership is nothing more than a bunch of hens who are always arguing with each other and have more drama than a soap opera. The company does not care about their employees, they put in a front but all they care about is billable hours to Apple.

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