Pros
Work from home is about the only benefit to this company, only reason it gets 2 stars.
Cons
They dont have a functional system - they are masquerading as a real company, their systems are laughable when they do work. They have simple coding errors that have not been addressed and are passed off as something wrong with your ISP. They do not want to admit they are at fault for anything. Communication- they do not communicate at all (policy changes/quality changes will be found out when you violate them) Management- they are completely dishonest, from the low level all the way to the top. They are dishonest because they are ineffective and they are trying to fool everyone, including themselves. Micromanaging to the second of your every day, they expect you to be on a call every second of your shift. If the call volume drops, they will adjust the IVR to get more calls/hr Forget about using your PTO, if it does get approved you'll still get emails for NCNS and have to prove that it was approved.
