Dissapointing - Account Manager Travelers Employee Review

2.0
Jul 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, including: - Pension Plan - 401k - Good amount of PTO - Health Benefits - Room for advancement

Cons

I was really looking forward to work at Travelers only to be very disappointed in the end. Having prior insurance experience in the past I didn't mind the workload or the stress associated with the position, however, the company culture is way too corporate. Travelers is an incredibly successful company but I found it very difficult to continue working for a company that all it cares about is the bottom line. Building was poorly maintained, work equipment was old and constantly crashing. Systems are very outdated and redundant and having gone through so many mergers and acquisitions I constantly found myself working through several programs just to get my work done. Business Unit meetings were all about reducing overhead costs, even though you do not get any perks other an your paycheck. Travelers is the first company I've worked for that doesn't promote team activities, holiday parties, does not provide coffee or drinks, etc. Our lunch room was filthy and microwaves were not maintained by facilities... Apparently, after talking to one of the employees that has been employed there for 20+ years, she said Travelers decided to get rid of the aforementioned little perks to put the money in the pockets of the employees (pay was good but definitely not above average for the market). So, I guess you can deal with some of those things if Travelers was your first employer or all you cared about was your paycheck. What upset me the most is the fact that they constantly bragged about how profitable they were. "Most profitable quarter, blah, blah, blah". The hard truth is that in order for you to even be considered for a merit increase you have to go above and beyond the expectations of your job. Not that I support doing what is expected from you but you can only do so much before can no longer exceed expectations. Last thing, opportunity advancement is there for you but mostly depends on who you know and not how well you perform.

Explore other reviews about Travelers

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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