Lessons in Corporate Politics - Auto Claims Adjuster Travelers Employee Review

3.0
Jul 7, 2018
Recommend
CEO approval
Business Outlook

Pros

- Good pay. - Good benefits. - Some of the people are really nice. - Having the company's name on your resume can help open doors within the industry.

Cons

Everything else. You'll see a lot of great reviews from first year employees, and there's a reason for that. Travelers has an unspoken "up or out" policy. I've been told this by VERY reliable sources. So while they strive to keep new hires happy for their first year there, afterwards the rug gets pulled out from under everyone. Among tenured employees, they're seeking to promote the top 20% or so, who are mostly selected based on how popular they are among the management team. The other 80% or so of new hires will be driven out of the company. No one believes it'll happen to them until it does. Speaking out about these things can cause a person to get labelled a disgruntled employee by others, at least until the machine goes into effect against those others also and they experience what's going on for themselves. So if you were wondering why turnover is so high there, the cat is out of the bag. If you get an opportunity to work at Travelers take advantage of it, but have an exit-plan ready upfront. The company will use you then spit you out, so don't get caught worrying about loyalty. Just use them for what they're good for -- the pay, the benefits, and the experience. But look out for yourself first and foremost. Treat your relationship with the company the way they treat it: strictly business.

Explore other reviews about Travelers

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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