Pros
I have worked here almost two decades and time has moved quickly. The folks are the best asset, down to earth, friendly. I recently participated in the company's Innovation "InJam", where a team of us from diverse offices, backgrounds and lines of business worked together to create a product that our company could use to help us do our best work. Needless to say, working with our "technical folks", claims manager and corporate lawyer on the team, really helped us come together to create an idea with a vision, and we actually produced the product and presented it! Now Sr. Management will review it. Now that's novel, to ask employees to create and communicate with Sr. Mgmt on what we need and they are listening. It's a great experience to participate in the InJam but also to know that it's not about "drill down" but about participatory innovation and implementation of ideas that help us work better. Now that's real communication amongst all of us at the company.
Cons
The work is intense, and sometimes time-pressured so that it can be a challenge especially when dealing with more complex issues . We also have to keep abreast of the new evolving laws as it pertain to claims (in my line of work).