Look before you leap. Proceed with caution. - Claims Adjuster Travelers Employee Review

1.0
Jan 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great. Pay, PTO and benefits are decent..

Cons

I thought that Travelers was a good place to work until about a year ago. They play favoritism to white and LGBT employees. The upper management team doesn’t care about anything else but numbers. If you have problems keeping up with their demands, you will be fired with no coaching or warning. I’ve watched several people lose their jobs unnecessarily because they don’t implement a proper way to retain good people. Caseloads are overwhelming. People are sick and stressed out. They don’t have enough employees to handle their customers and their reputation is starting to reflect the lack of consistency. Direct Management is not helpful and has a “every man for himself” attitude, until they need you!

Explore other reviews about Travelers

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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