Left the company- very stressful - Outside Claim Representative, Property Travelers Employee Review

3.0
Dec 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is decent. PTO decent around 20 days off a year. Work from home and flexible schedule

Cons

High claim volume. Claims are not evenly spread out. You have to pay for your company car , other Carriers you don’t. Very very high claim volume. Travelers doesn’t pay overtime so you work all the time for the same pay. They came out with a stretch pay to give reps more money who met certain goals, then back peddled and never paid them. Managers don’t care about your stress or your claims.

Explore other reviews about Travelers

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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