Losing it’s appeal - Claim Professional Travelers Employee Review

3.0
Jan 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Best things: Stable company, layoffs are rare, good amount of PTO.

Cons

They seem to have difficulty hiring experienced employees due to their insistence on having them work in an office. Many of the newest hires quit after they get some experience and move on to a better paying job where they can work remotely. They have done a poor job, in my opinion, with planning for the future as it relates to staffing—-many employees are getting close to retirement, and claim management doesn’t seem to appeal much to the Gen Z’ers. It seems like you are always having to do extra work for a vacancy or because a new, inexperienced worker is training or job shadowing and not capable of handling a workload. It’s also a company where you are rewarded for hard work and long hours with more assignments and longer hours. It used to be a company that seemed to pay more than the competition, but I’m not sure that is the case any longer.

Explore other reviews about Travelers

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

See reviews by: Helpful|Rating|Date|All