No one is safe, expected to do any work even if its not your job - Service Manager Trek Bicycle Employee Review

1.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discount, non management employees are pretty cool

Cons

Shoots blindly when making decisions Sales have declined or not met expectations across the world for trek and their is no true plan, upper management just fires store managers and hopes changing things will work If you question why you are being asked to take on roles from another position you are treated as if this is a bad thing to think. If you are hired expect to just fill whatever roles the store needs not just whatever your title is. They are looking for a person who is happy doing someone else's work without compensation. Heard story after story of sales and service staff filling in for managers or far exceeding their job's task. Compensation and employees money not treated seriously enough either,

Explore other reviews about Trek Bicycle

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, decent work like balance

Cons

No room for growth, bike industry is going down hill

1.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The people you work with are awesome. If you don't make some lifelong friends here, you're probably doing something wrong.

Cons

A few years ago, there was a change at TREK. It didn't happen quickly, but the culture started to change as the industry started to return to pre-covid business. Many of the people that helped shape TREK's amazing culture started to leave. Those that stayed endure brutal layoffs and report to people that now exist in their positions only for their own self-interest. You have to understand that TREK was not a company that many people used to leave. The direction of the company feels uncertain. Leadership seems to care little about retaining long term employees. They have let so many people go in different fields that a lot of day-to-day operations seem to slow down. Purchasing customers also led to a major shift in how the company runs today. It's much less calculated, and directional changes in how the company operates seem to happen with no notice and with poor planning. TREK will eventually find it's path forward, but it's doing so at a steep cost - the loss of dedicated and loyal employees that were there for the mission and future of the company. They brought integrity, (real) brutal honesty and vision for what the company could be. The only thing keeping TREK in it's market leading position today is simply how poorly the rest of the cycling industry is doing right now.

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