Out of touch. - Sales Associate Trek Bicycle Employee Review

2.0
Sep 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Usually pay above minimum wage. The employee discount often shows up as a much bigger discount than advertised.

Cons

This company is run by corporate individuals, more often than not hired into their positions, who speak numbers at you and have never worked a day on the sales floor. It feels like management is trained to never let you feel like you’re doing well enough . Even if you hit all of your numbers and beyond, they’ll find a way to coach you on how everything could have gone better. You will never get a win. To them you are always underperforming. Management and above will never acknowledge customer situations or limitations that do not end in a sale, complete lack of empathy or sympathy, whether it be financial or lack of stock nationwide. Some customers genuinely cannot afford to pay full price commuter bike that they have to half a year or more months for. The stores are all critically understaffed.

Explore other reviews about Trek Bicycle

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, decent work like balance

Cons

No room for growth, bike industry is going down hill

1.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The people you work with are awesome. If you don't make some lifelong friends here, you're probably doing something wrong.

Cons

A few years ago, there was a change at TREK. It didn't happen quickly, but the culture started to change as the industry started to return to pre-covid business. Many of the people that helped shape TREK's amazing culture started to leave. Those that stayed endure brutal layoffs and report to people that now exist in their positions only for their own self-interest. You have to understand that TREK was not a company that many people used to leave. The direction of the company feels uncertain. Leadership seems to care little about retaining long term employees. They have let so many people go in different fields that a lot of day-to-day operations seem to slow down. Purchasing customers also led to a major shift in how the company runs today. It's much less calculated, and directional changes in how the company operates seem to happen with no notice and with poor planning. TREK will eventually find it's path forward, but it's doing so at a steep cost - the loss of dedicated and loyal employees that were there for the mission and future of the company. They brought integrity, (real) brutal honesty and vision for what the company could be. The only thing keeping TREK in it's market leading position today is simply how poorly the rest of the cycling industry is doing right now.

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