Good if you like extremely busy for mediocre pay. - Retail Associate Trek Bicycle Employee Review

2.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

You're working with bikes, hard to get too upset about literal toys. You're never bored; there's simply not enough people around to get everything done, so the day usually flies by. Good customer service yields good interactions and a good day.

Cons

Extremely thin staff. Time intensive tasks need to be performed very frequently, but overtime is never allowed. Often a single person calling out will cause significant problems. The pay is about what you'd make at a fast food joint, so you definitely can't afford to live in the same city you work with this job alone. Constantly shifting rules leaves a lot of confusion regarding procedure-- this is more a reflection of poor management. Bad customer service yields bad interactions and a bad day.

Explore other reviews about Trek Bicycle

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, decent work like balance

Cons

No room for growth, bike industry is going down hill

1.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The people you work with are awesome. If you don't make some lifelong friends here, you're probably doing something wrong.

Cons

A few years ago, there was a change at TREK. It didn't happen quickly, but the culture started to change as the industry started to return to pre-covid business. Many of the people that helped shape TREK's amazing culture started to leave. Those that stayed endure brutal layoffs and report to people that now exist in their positions only for their own self-interest. You have to understand that TREK was not a company that many people used to leave. The direction of the company feels uncertain. Leadership seems to care little about retaining long term employees. They have let so many people go in different fields that a lot of day-to-day operations seem to slow down. Purchasing customers also led to a major shift in how the company runs today. It's much less calculated, and directional changes in how the company operates seem to happen with no notice and with poor planning. TREK will eventually find it's path forward, but it's doing so at a steep cost - the loss of dedicated and loyal employees that were there for the mission and future of the company. They brought integrity, (real) brutal honesty and vision for what the company could be. The only thing keeping TREK in it's market leading position today is simply how poorly the rest of the cycling industry is doing right now.

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