Part-timers stay away - SERVICE ADVISOR Trek Bicycle Employee Review

2.0
Feb 1, 2024
Recommend
CEO approval
Business Outlook

Pros

-TrekU employee rewards program -That's about it!

Cons

I would *not* recommend taking a part-time role at a Trek store. -I was underpaid even at the top of the payscale for my role. Rivals like REI pay more. -Management is incentivised to limit your hours as much as possible as they are judged on a metric that pits sales against hours worked. At the same time, they expect engagement, commitment and loyalty! This is what really got me. So you're paying me minimum wage and constantly cutting my hours, but you want me not to take a couple days off?! -Corporate culture fosters more of a competitive than a collaborative atmosphere between employees, with little to no opportunity for training or mentoring other than what's available through Trek U. -Only one person I met at the two stores I worked at really rode or liked riding. No group rides were run out of either store. And how can you like bikes if you're looking at sh*tty spreadsheets and targets all day? -Neither store I worked at had a Service Manager when I was there. The Trek service model, with a 'Production Tech' who sits in the back working on bikes, just doesn't work efficiently without a Service Manager who can be present five days a week and be a boss for the tech. My store manager didn't know service, which made it even worse. -For some reason everything is done through Outlook and there are no group chats. It's dumb, -The kind of part-time role I was in would really suit either (a) a high-schooler who doesn't need money but likes bikes or (b) a retiree who knows bikes and is looking for a way to monetise spare time. For everyone else, it's simply not a viable or sensible way to make a living. Even the junior roles require quite a lot of expertise that Trek just doesn't make it worth your while to gain. I milked the employee discounts for all they were worth, but it still didn't make sense in the end. I'm glad I'm out. Note: I would warn people off the SoMa store in particular. It's not making money and probably set to close. Management is out of its depth and not coping. It's a grim place to work.

Explore other reviews about Trek Bicycle

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, decent work like balance

Cons

No room for growth, bike industry is going down hill

1.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The people you work with are awesome. If you don't make some lifelong friends here, you're probably doing something wrong.

Cons

A few years ago, there was a change at TREK. It didn't happen quickly, but the culture started to change as the industry started to return to pre-covid business. Many of the people that helped shape TREK's amazing culture started to leave. Those that stayed endure brutal layoffs and report to people that now exist in their positions only for their own self-interest. You have to understand that TREK was not a company that many people used to leave. The direction of the company feels uncertain. Leadership seems to care little about retaining long term employees. They have let so many people go in different fields that a lot of day-to-day operations seem to slow down. Purchasing customers also led to a major shift in how the company runs today. It's much less calculated, and directional changes in how the company operates seem to happen with no notice and with poor planning. TREK will eventually find it's path forward, but it's doing so at a steep cost - the loss of dedicated and loyal employees that were there for the mission and future of the company. They brought integrity, (real) brutal honesty and vision for what the company could be. The only thing keeping TREK in it's market leading position today is simply how poorly the rest of the cycling industry is doing right now.

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