zero out of ten - Service Manager Trek Bicycle Employee Review

1.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

probably higher pay that the rest of the industry, but they'll low ball you anyway.

Cons

People work off the clock due to pressure from management to control labor budget. People are offered time to "hang out" off the clock to improve the facilities, painting, installing cabinetry, team building, and other. people have been asked to break federal safety laws, when brought up to hr and safety director, safety director decided to "pretend like this never happened." Management doesn't exhibit trust towards employees, instead micromanagement of staff is common, creates overwhelming sense of anxiety in the work place. Work is unfulfilling due to poor manufacturing and having to give things away to make customers happy (can't honestly stand behind a quality product). Difficult to hit goals due to constant warranty work. Store management and above has no idea about retail and what human leadership looks like. Management is unable to accept feedback, and will approach you about negative feedback even when feedback is "anonymous" as part of "Great Place to Work" surveys. The company cares more about hitting numbers than how those numbers are hit, people lie and manipulate the system to hit the numbers.

Explore other reviews about Trek Bicycle

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, decent work like balance

Cons

No room for growth, bike industry is going down hill

1.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The people you work with are awesome. If you don't make some lifelong friends here, you're probably doing something wrong.

Cons

A few years ago, there was a change at TREK. It didn't happen quickly, but the culture started to change as the industry started to return to pre-covid business. Many of the people that helped shape TREK's amazing culture started to leave. Those that stayed endure brutal layoffs and report to people that now exist in their positions only for their own self-interest. You have to understand that TREK was not a company that many people used to leave. The direction of the company feels uncertain. Leadership seems to care little about retaining long term employees. They have let so many people go in different fields that a lot of day-to-day operations seem to slow down. Purchasing customers also led to a major shift in how the company runs today. It's much less calculated, and directional changes in how the company operates seem to happen with no notice and with poor planning. TREK will eventually find it's path forward, but it's doing so at a steep cost - the loss of dedicated and loyal employees that were there for the mission and future of the company. They brought integrity, (real) brutal honesty and vision for what the company could be. The only thing keeping TREK in it's market leading position today is simply how poorly the rest of the cycling industry is doing right now.

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