Fake Great Places to Work - Customer Service Advisor Trek Bicycle Employee Review

1.0
Nov 30, 2024
Recommend
CEO approval
Business Outlook

Pros

The main pro are the employee discounts on products, but I don't feel like you can even maximize this unless you still spend thousands... which you will not make here. So if you exercise your main benefit at Trek, you're basically giving them money back, effectively working for free.

Cons

I got fired for taking "too much" time off after it was approved in a pto request... The management here is pathetic ime and they always push this great places to work survey where they would basically force you to fill it out on the clock while they watch to pressure you to speak favorable. The benefits were extremely expensive for how much I was paid here. You fact that neither sales or service makes any commission is absolutely ridiculous. You make so little to sell tens of thousands of dollars of bikes and bike stuff each day with no incentives. The service side is always hustling to pump out several repairs each day with no incentive again. This company pretends to care about its employees, but they were one of the first to force vaccine mandates, without due diligence on their own part. They care only about their bottom line. You won't move up unless you learn how to be a pawn and walking advertisement.

Explore other reviews about Trek Bicycle

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, decent work like balance

Cons

No room for growth, bike industry is going down hill

1.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The people you work with are awesome. If you don't make some lifelong friends here, you're probably doing something wrong.

Cons

A few years ago, there was a change at TREK. It didn't happen quickly, but the culture started to change as the industry started to return to pre-covid business. Many of the people that helped shape TREK's amazing culture started to leave. Those that stayed endure brutal layoffs and report to people that now exist in their positions only for their own self-interest. You have to understand that TREK was not a company that many people used to leave. The direction of the company feels uncertain. Leadership seems to care little about retaining long term employees. They have let so many people go in different fields that a lot of day-to-day operations seem to slow down. Purchasing customers also led to a major shift in how the company runs today. It's much less calculated, and directional changes in how the company operates seem to happen with no notice and with poor planning. TREK will eventually find it's path forward, but it's doing so at a steep cost - the loss of dedicated and loyal employees that were there for the mission and future of the company. They brought integrity, (real) brutal honesty and vision for what the company could be. The only thing keeping TREK in it's market leading position today is simply how poorly the rest of the cycling industry is doing right now.

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