The TripAdvisor that used to be - Business Listing Sales Tripadvisor Employee Review

2.0
Sep 28, 2015
Recommend
CEO approval
Business Outlook

Pros

I gave 2 stars only as these are the 2 great things we had at TripAdvisor and wasn't affected by the great fall-out we had starting from October 2014; one is the great multi-culture where you would enjoy working with work mates from different cultures, two is the many benefits we've enjoyed on the top of salary like health & dental coverage, well-being benefits, travel reimbursements and hotels discounts...etc.

Cons

Lots of cons, where to start from? Not being able to have career progression when you deserve it, I had my promotion finally after 2 years of hard work and being a star in sales but there were others who deserved also to get their chance while some others had it and they never deserved it. The main issue with TripAdvisor is that the brains of the company and I mean the top management don't know exactly what is the value of Business Listing as our main product in our department so pricing kept changing for at least 5 times in the past 2 years trying to "milk"the hotels by every mean, so today for example the sub fees are $499, then it's $1500 then another month $12,000 then back to $4,000! A hotelier would wonder where do we get our prices from and why we keep changing; the answer is the magic ROI! We estimate the hotels profits and therefor we gave ourselves the right to share their imaginary non-guaranteed profits with real expensive upfront sub fees instead of our old pricing sheets where it was fair to hoteliers and to sales people as well. Because of this unrealistic pricing and targets as well everyone now is jumping ship, thanks TripAdvisor for the lovely time and experience we gained but you have just lost your assets which are US THE SALES PEOPLE to other companies who will benefit from us and invest in us too. I am not happy I had to seek another job, me and the old and the fresh employees as well, when someone leaves now we say "Congratulations", and I advise anyone now who's applying to work for TripAdvisor in Oxford to have a quick look at the call center on his way to the interview room, what indication do you get when you see half of the desks are empty? It means only one thing; people leaving are more than people coming. I would add more cons about working at TripAdvisor but I put the main one as this is what would interest someone applying now and wants to know the reality about this company.

Explore other reviews about Tripadvisor

5.0
Jan 18, 2026
Recommend
CEO approval
Business Outlook

Pros

people are awesome remote work is common pay and benefits are good

Cons

can they stay relevant in the world of AI

1
avatar
Tripadvisor Response
5mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The people you get to work with are genuinely great, and the work-life balance remains fairly solid. In the past, the company attracted top-tier engineering talent from the most reputable tech firms, and the expectations were high but rewarding. A lot of that collaborative culture still exists among the engineers. You will be surrounded by capable individuals who want to do good work.

Cons

The company has been battered by unresolved structural issues over the last decade. The core meta-search business was crippled when Google altered its algorithms to prioritize its own travel products, effectively choking off the organic traffic Tripadvisor depended on. Combined with the impact of COVID-19, leadership tried launching new products to escape this SEO reliance, but those attempts consistently missed the mark. Now, the rapid adoption of LLMs is delivering another severe blow. Users no longer need traditional meta-search to plan travel. The core Tripadvisor product has essentially become a legacy cash cow, with the Experiences division (Viator) being the primary engine keeping the business afloat. Following the departure of the former CEO, thousands of highly skilled employees have left through attrition or ongoing restructuring. Layoffs have become a grim constant, happening once or twice a year. Even if you manage to avoid the cuts, the compensation structure is no longer competitive for the tech industry, and RSUs have virtually dried up. Because of the abysmal direction and the very high chance you won't survive the next round of looming layoffs, I strongly recommend avoiding this company as a new hire.

1
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