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      TruGreen

      Engaged Employer

      TruGreen reviews

      Beware - Unfortunately - The grass is not as green as it looks... - Inbound Retention Representative TruGreen Employee Review

      2.0
      Dec 2, 2025
      Inbound retention representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training experience and many of my co-workers were kind and supportive. Enjoyed talking with and assisting TruGreen customers. Some of the team leads are supportive. The pay was good and fair for the work expectation.

      Cons

      The employment experience starts off fine for about 60 days in and then you begin to realize that the only reason the grass is looking green is because there is a septic tank underneath. Lots of turnover for call center agents. Some TLs can be covert in how they conduct their support and operating procedures. New and long-standing, loyal TruGreen customers are not being serviced with care and are being defrauded. It's unfortunate and sad. Many specialists are providing poor service or if any at all, which makes it nearly impossible as an Inbound Retention Specialist to build customer trust again to retain their business after trust has been broken on numerous occasions. And if you are able to retain any customers, you have to be borderline deceptive or lack a concious in order to maintain your expected retention stats to keep your job. Sadly, if these practices continue, TruGreen may lose their reputation as a trusted and viable company and the loyal customer base they worked so hard to earn their success over the last 50 years.

      avatar
      TruGreen Response
      7mo
      Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive training experience, appreciated your supportive coworkers, and enjoyed assisting our customers. We also appreciate your recognition of fair pay and supportive team leads. We take concerns about customer experience, turnover, and team practices very seriously. TruGreen is committed to maintaining high standards of service and fostering an environment where employees can provide honest, ethical support to our customers. If you would like to discuss your experience further, we encourage you to reach out to our HR team directly. Your insights are valuable and help us improve processes, support, and the overall experience for both our employees and customers. Thank you again for your time and feedback.

      Explore other reviews about TruGreen

      5.0
      Apr 14, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great entry level sales career

      Cons

      Hard High qoutas Low base pay

      avatar
      TruGreen Response
      2mo
      Thank you for sharing your experience with TruGreen and for your time with us. We’re glad to hear that you found the role to be a strong entry point into a sales career, as providing opportunities for growth and development is something we value. We also understand that sales roles can be challenging, with performance expectations and goals that require dedication and resilience. Our quotas are designed to support both individual success and overall business growth, and we continually evaluate our compensation structure to remain competitive within the industry. We appreciate your feedback and wish you the best in your future career endeavors.
      4.0
      Jul 7, 2026
      Branch sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Very very easy to move up in the company. If you dedicate a couple years and show skill in sales you can move up to a sales manager position extremely fast. If you are willing to move the opportunity to move up is even significantly easier and faster. - Almost all of management started at the bottom and worked their way up, if possible they always hire from within. - Good money, get out what you put in. - Direct Management is great, local and even regional management is almost even fantastic, but any higher then that becomes out of touch and very frustrating to (albeit indirectly) work with.

      Cons

      - Inconsistent at times about expectations, at times asking for one thing then immediately needing the other. Can be frustrated to be pulled in so many directions, but not even remotely unmanageable. - Lot's of hours, especially in management. Prime time? (March-End of May) Say goodbye to your personal life! Mandatory 1/2 day Saturdays, definitely a grind but worth it. - Frustrating policies and illogical outlook on what success looks like.

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