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      TruGreen

      Engaged Employer

      TruGreen reviews

      Tru Green Customer Service - Customer Service Representative TruGreen Employee Review

      1.0
      May 10, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      What i like most is learning about the horticulture.

      Cons

      Low pay, micro managed, lack of communication throughout the company, customer service is a revolving door.It wouldn't be so bad if the customers had a clear understanding of what they are signing up for and not so misleading. The sales rep will tell a potential customer anything just to get a sale. We also do not have a direct numbers to customers local branch which really annoys the customers at times I feel like a guard guarding the branch and managers from the customers because we are not allowed to send the customers to any manager nut tell them they will receive a call back I'm 48 business hours which they don't and we "customers service" have to take that call. Also training is a joke we had a binder given to us to read page by page with only 2 wks if training.

      Explore other reviews about TruGreen

      5.0
      Apr 14, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great entry level sales career

      Cons

      Hard High qoutas Low base pay

      avatar
      TruGreen Response
      3mo
      Thank you for sharing your experience with TruGreen and for your time with us. We’re glad to hear that you found the role to be a strong entry point into a sales career, as providing opportunities for growth and development is something we value. We also understand that sales roles can be challenging, with performance expectations and goals that require dedication and resilience. Our quotas are designed to support both individual success and overall business growth, and we continually evaluate our compensation structure to remain competitive within the industry. We appreciate your feedback and wish you the best in your future career endeavors.
      4.0
      Jul 7, 2026
      Branch sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Very very easy to move up in the company. If you dedicate a couple years and show skill in sales you can move up to a sales manager position extremely fast. If you are willing to move the opportunity to move up is even significantly easier and faster. - Almost all of management started at the bottom and worked their way up, if possible they always hire from within. - Good money, get out what you put in. - Direct Management is great, local and even regional management is almost even fantastic, but any higher then that becomes out of touch and very frustrating to (albeit indirectly) work with.

      Cons

      - Inconsistent at times about expectations, at times asking for one thing then immediately needing the other. Can be frustrated to be pulled in so many directions, but not even remotely unmanageable. - Lot's of hours, especially in management. Prime time? (March-End of May) Say goodbye to your personal life! Mandatory 1/2 day Saturdays, definitely a grind but worth it. - Frustrating policies and illogical outlook on what success looks like.

      avatar
      TruGreen Response
      1d
      Thank you for taking the time to share your experience at TruGreen. We're thrilled to hear you've recognized the opportunities for career growth and internal advancement, as well as the support provided by your local leadership team. Developing our employees and promoting from within are important parts of our culture, and it's rewarding to know those efforts have made a positive impact on your experience. We also appreciate your honest feedback regarding changing priorities, busy seasonal workloads, and company policies. We understand that our peak season can be demanding, particularly for those in leadership roles, and we're continually evaluating our processes to better support our teams while meeting the needs of our customers. Your insights are valuable as we look for ways to improve communication, consistency, and the overall employee experience. Thank you for everything you do and for being a valued member of the TruGreen team. We appreciate your dedication and wish you continued success with us.
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