Bait and switch - Residential Outside Sales Representative TruGreen Employee Review

1.0
Mar 11, 2017
Recommend
CEO approval
Business Outlook

Pros

If you stick around and don't care about not making money or being lied to, you will be promoted like the sales manager I worked for...

Cons

Where to even begin. I tried to give this place the benefit of the doubt. I saw the bad reviews, but they were outnumbered by the good so I applied and was called in for an interview. I wore a suit to the interview because that's how I was brought up. Turns out jeans and a Tshirt would've been sufficient as this guy would hire anybody with a pulse that could atleast make up answers to the questions in a competent manner. I was told in the interview that training would be 2 weeks in which we would be paid hourly. I had read on here that this included a ride along with a technician to see how the applications work, as well as a ride along with a sales rep to see the process. I was also told in the interview that one could not sell until becoming certified in the state of Tennessee. I was given a total of 3 days to study (Sorry, but I wasn't going to study until I knew I had the job). I failed and was told it was no big deal, it happens, and they would just reschedule and give me more study time. This was day 3 of employment. Yesterday was day 5 and even without the certification, and no knowledge of any of the services aside from the most expensive, I was told to make cold calls with a faded script that was half scribbles (mind you I'm certain it's illegal to solicit these products without the certification). Out of the 50 phone calls I made off the list, 85% were disconnected, 14% were answering machines, and the 1% I did talk to either hung up or were obviously not interested. No big deal that's sales...but what we were told next made my jaw drop and solidified the fact that I would be resigning. "You guys go on salary Monday, and you'll be calling from these lists until you show you can generate interest." So long story short training was one week with hourly pay. You watch dvds and then the sales manager reads back the material verbatim. They force you into the field early for nothing more than numbers, and without the proper knowledge to succeed. No ride along with either a technician or a sales rep. Most of the time we were told to role play while the sales manager fielded interview after interview. There is no training...what there is was one lie after the other. This place is structured to make sure those above you are the ones that get paid, while you struggle. My manager drove an hour and a half one way to work everyday...he was the one being compensated and not the ones actually working. STAY AWAY FROM THIS PLACE! I'll now have to defend a job in my work history that I was at for a week for the reasons you just read.

Explore other reviews about TruGreen

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry level sales career

Cons

Hard High qoutas Low base pay

avatar
TruGreen Response
2mo
Thank you for sharing your experience with TruGreen and for your time with us. We’re glad to hear that you found the role to be a strong entry point into a sales career, as providing opportunities for growth and development is something we value. We also understand that sales roles can be challenging, with performance expectations and goals that require dedication and resilience. Our quotas are designed to support both individual success and overall business growth, and we continually evaluate our compensation structure to remain competitive within the industry. We appreciate your feedback and wish you the best in your future career endeavors.
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very very easy to move up in the company. If you dedicate a couple years and show skill in sales you can move up to a sales manager position extremely fast. If you are willing to move the opportunity to move up is even significantly easier and faster. - Almost all of management started at the bottom and worked their way up, if possible they always hire from within. - Good money, get out what you put in. - Direct Management is great, local and even regional management is almost even fantastic, but any higher then that becomes out of touch and very frustrating to (albeit indirectly) work with.

Cons

- Inconsistent at times about expectations, at times asking for one thing then immediately needing the other. Can be frustrated to be pulled in so many directions, but not even remotely unmanageable. - Lot's of hours, especially in management. Prime time? (March-End of May) Say goodbye to your personal life! Mandatory 1/2 day Saturdays, definitely a grind but worth it. - Frustrating policies and illogical outlook on what success looks like.

See reviews by: Helpful|Rating|Date|All