Its a Job - Customer Service Representative TruGreen Employee Review

2.0
May 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Close to home ,cool coworkers, team events in office, weekly pay, jeans on friday

Cons

Pretty much everything..CFR's go unclosed...lucky if lawn techs do a good job...sometimes the interactions customers claim they have with the techs is borderline crazy. Pay is not an incentive to show up. benefits are taken out on a weekly basis but pay is so low you cant afford to loose $50 or even more out a check. Retention goals are annoying when customers are upset because of employee mistakes.

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TruGreen Response
8y
We are excited to see that you enjoy your coworkers - we think they are pretty awesome too! While we strive to be competitive and offer the best compensation packages to our associates, we’ll definitely take these comments into consideration to help provide all associates with the best work experience possible.

Explore other reviews about TruGreen

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry level sales career

Cons

Hard High qoutas Low base pay

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TruGreen Response
2mo
Thank you for sharing your experience with TruGreen and for your time with us. We’re glad to hear that you found the role to be a strong entry point into a sales career, as providing opportunities for growth and development is something we value. We also understand that sales roles can be challenging, with performance expectations and goals that require dedication and resilience. Our quotas are designed to support both individual success and overall business growth, and we continually evaluate our compensation structure to remain competitive within the industry. We appreciate your feedback and wish you the best in your future career endeavors.
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very very easy to move up in the company. If you dedicate a couple years and show skill in sales you can move up to a sales manager position extremely fast. If you are willing to move the opportunity to move up is even significantly easier and faster. - Almost all of management started at the bottom and worked their way up, if possible they always hire from within. - Good money, get out what you put in. - Direct Management is great, local and even regional management is almost even fantastic, but any higher then that becomes out of touch and very frustrating to (albeit indirectly) work with.

Cons

- Inconsistent at times about expectations, at times asking for one thing then immediately needing the other. Can be frustrated to be pulled in so many directions, but not even remotely unmanageable. - Lot's of hours, especially in management. Prime time? (March-End of May) Say goodbye to your personal life! Mandatory 1/2 day Saturdays, definitely a grind but worth it. - Frustrating policies and illogical outlook on what success looks like.

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