Lawncare Specialist - Lawn Specialist TruGreen Employee Review

1.0
Jun 21, 2018
Recommend
CEO approval
Business Outlook

Pros

-See some neat properties like million dollar homes. -Meet interesting people and pets (sometimes you also get tips). -Travel to some local areas you may not know about that are interesting. -Pay is ok, expect to start around 13 per hour.

Cons

-Equipment is always broken down and worn out, and it will not get replaced or fixed. You will often be paying out of pocket for basic small items just to keep your equipment running. -If you are gone for even a day, expect to come back to 'your' truck and have items stolen, broken, or left dirty. -Company only cares about revenue and sales. That's it. No customer service, no employee satisfaction, no ethical business decisions. Only money, money, money! -Management is full of excuses or will straight up ignore you when you bring up issues. -Routes and workloads are unmanageable. Expect to do about 40 stops per day. And you will have stops added on late in the afternoon that are time consuming and/or far away from you. -Per new company "data" you are only given 5-7 minutes per property. And you will spend at least 10-30 minutes driving between stops, zig-zagging back and forth because routes are so disorganized. Waste a lot of time driving, just to rip off customers. -No matter what they say, there are no fixed routes. You will be moved around constantly which is frustrating for you, and infuriating for the customers. -You will not be "trained by PhD's in the field." Training consists of watching 20 year old safety videos, then riding with other technicians who are running so ragged they don't actually have time to show you anything. -Many 'veteran' technicians that don't know what they are talking about. But turn over rate is so high that if you are there longer than 6 months you're considered a veteran, and will have been there longer than 80% of technicians in the company. -Working outdoors you would reasonable expect to run into mild weather. TruGreen will have you go out in lightning storms, torrential rain, and even full on blackout snow blizzards. And they will tell you to not come back until all stops are done. -In the early spring and late fall, expect to be sent out in the dark before sunrise to get stops done. -There is zero accountability in all tiers of the company. But generally, sales people and call centers can get away with murder, but everything is blamed on technicians. Think of literally any random thing, it will be blamed on the technicians. -You are given poor support in dealing with angry customers, and you'll be doing a lot of free service calls cleaning up after other technicians for issues you dont know anything about. -Benefits are a joke and its impossible to get a hold of that department if you want insurance. Commissions and bonuses are also a joke! -Uniforms are ugly and do not protect you at all from chemicals. You will look very unprofessional no matter how hard you try to get the uniforms straight, and you will be very uncomfortable. Company that provides the uniforms is also always getting your uniforms lost or damaged. -Very unethical and environmentally unfriendly practices. You'll be out there just dumping nitrogen fertilizer by the ton every day. You use the same products and mowing/watering instructions in whatever part of the country you're in. No concern for native plant biology and environment. All products, whether weed control, fertilizer, or anything else, are very low quality. But as they say in TruGreen "See a lawn, spray a lawn!" -Lastly, this job is a black hole. Life/work balance is nonexistent. If you like to spend time with family or if you plan to use this to pay for school, forget about it. There are also no promotions, no chance to move up and not much recognition for exceptional work. There is also a lot of favoritism. Some techs are allowed to do whatever they want. If you try to get help of information, expect many different answers that all contradict each other. If you meet some technicians who have been there for 25+ years and wonder why they haven't moved up, its because they can't.

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TruGreen Response
8y
Thanks for leaving us a review. While your experience was not what we would hope, we are always working on enabling our associates to do their best work.

Explore other reviews about TruGreen

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry level sales career

Cons

Hard High qoutas Low base pay

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TruGreen Response
2mo
Thank you for sharing your experience with TruGreen and for your time with us. We’re glad to hear that you found the role to be a strong entry point into a sales career, as providing opportunities for growth and development is something we value. We also understand that sales roles can be challenging, with performance expectations and goals that require dedication and resilience. Our quotas are designed to support both individual success and overall business growth, and we continually evaluate our compensation structure to remain competitive within the industry. We appreciate your feedback and wish you the best in your future career endeavors.
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very very easy to move up in the company. If you dedicate a couple years and show skill in sales you can move up to a sales manager position extremely fast. If you are willing to move the opportunity to move up is even significantly easier and faster. - Almost all of management started at the bottom and worked their way up, if possible they always hire from within. - Good money, get out what you put in. - Direct Management is great, local and even regional management is almost even fantastic, but any higher then that becomes out of touch and very frustrating to (albeit indirectly) work with.

Cons

- Inconsistent at times about expectations, at times asking for one thing then immediately needing the other. Can be frustrated to be pulled in so many directions, but not even remotely unmanageable. - Lot's of hours, especially in management. Prime time? (March-End of May) Say goodbye to your personal life! Mandatory 1/2 day Saturdays, definitely a grind but worth it. - Frustrating policies and illogical outlook on what success looks like.

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