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      TruGreen

      Engaged Employer

      TruGreen reviews

      Customer Service Representative - Customer Service Representative TruGreen Employee Review

      1.0
      Oct 3, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’d say the only decent thing about this place is the PTO amount

      Cons

      Constant calls from customers stating that managers from their branch haven’t returned their call. I attempt to transfer and get told by the manager that they don’t feel like speaking to the customer. Technicians not showing up for multiple appointments or not treating the entire yard Little support from management Expected to save customers from cancelling even if they are cursing at us Long work hours High stress

      avatar
      TruGreen Response
      7y
      We are sorry to hear that your experience with leadership was not as positive as we would hope. We understand that we always have room for improvement, so we want to thank you for sharing your concerns with us.

      Explore other reviews about TruGreen

      5.0
      Apr 14, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great entry level sales career

      Cons

      Hard High qoutas Low base pay

      avatar
      TruGreen Response
      2mo
      Thank you for sharing your experience with TruGreen and for your time with us. We’re glad to hear that you found the role to be a strong entry point into a sales career, as providing opportunities for growth and development is something we value. We also understand that sales roles can be challenging, with performance expectations and goals that require dedication and resilience. Our quotas are designed to support both individual success and overall business growth, and we continually evaluate our compensation structure to remain competitive within the industry. We appreciate your feedback and wish you the best in your future career endeavors.
      4.0
      Jul 7, 2026
      Branch sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Very very easy to move up in the company. If you dedicate a couple years and show skill in sales you can move up to a sales manager position extremely fast. If you are willing to move the opportunity to move up is even significantly easier and faster. - Almost all of management started at the bottom and worked their way up, if possible they always hire from within. - Good money, get out what you put in. - Direct Management is great, local and even regional management is almost even fantastic, but any higher then that becomes out of touch and very frustrating to (albeit indirectly) work with.

      Cons

      - Inconsistent at times about expectations, at times asking for one thing then immediately needing the other. Can be frustrated to be pulled in so many directions, but not even remotely unmanageable. - Lot's of hours, especially in management. Prime time? (March-End of May) Say goodbye to your personal life! Mandatory 1/2 day Saturdays, definitely a grind but worth it. - Frustrating policies and illogical outlook on what success looks like.

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